http://forums.scoutapp.com/forums/6/topics/11 en-us 60 <p>Just a follow up&#8212;we now have a solution in place to ensure that if the server hosting the community plugins becomes unavailable, we can keep on chugging!</p> Fri, 02 May 2008 22:45:30 -0000 forums.scoutapp.com:6:11:30 seebq http://forums.scoutapp.com/forums/6/topics/11 <p>Just to clarify&#8212;only one instance of the scout virtualized setup experienced problems and had to be rebooted. Only community plugins were affected by the downtime, which happens to be a majority of the plugins, and thus a majority of clients did not run plugins during this time. Clients were still checking in, thus monitoring still functioned. We are currently working on a solution to make sure this does not happen again.</p> Sat, 26 Apr 2008 01:56:19 -0000 forums.scoutapp.com:6:11:26 seebq http://forums.scoutapp.com/forums/6/topics/11 <p>Scout was inaccessible from 1:50 &#8211; 2:28 <span class="caps">PM PST</span> (20:50 &#8211; 21:28 <span class="caps">GMT</span>). During this time, no data was collected from Scout clients and the Scout web interface was not available.</p> <p>We care deeply about reliability and rely on Scout ourselves to monitor our own servers. While we do not have a Service Level Agreement (SLA), we want to compensate you if were negatively affected by the outage. Please contact us at <a href="mailto:support@highgroove.com">support@highgroove.com</a> and we&#8217;ll take care of it.</p> <p>We have a load-balanced setup that is designed to handle a failure like this. Obviously, it did not perform. We will update this thread when we determine the cause.</p> Fri, 25 Apr 2008 22:13:03 -0000 forums.scoutapp.com:6:11:25 itsderek23 http://forums.scoutapp.com/forums/6/topics/11