On Sunday May 11 2008 at around 8:00 am EST (5:00 am PST), we had a minor issue with one of the mysql db masters. We are working to resolve the issue.

The issue has been resolved. Clients were unable to checkin, and data was unable to be collected for about one hour.

We care deeply about reliability and rely on Scout ourselves to monitor our own servers. While we do not have a Service Level Agreement (SLA), we want to compensate you if were negatively affected by the outage. Please contact us at support@highgroove.com and we’ll take care of it.