We had a quick outage of one of the servers in the load balance pool for a few minutes today (around 3:10pm EST / 12:10pm PST lasting for about 10-15 minutes). Technically, the one server did not go down, but rather, became so overloaded that requests timed out. That means a portion of the requests, including reports, alerts, and errors from the client were sent to a server that was unable to respond. We apologize for any inconveniences.

If your client continues to run instead of closing down, due to a hung HTTP connection, please consider upgrading the scout client using:

sudo gem install scout

to get the latest version.

As always, we care deeply about reliability and rely on Scout ourselves to monitor our own servers. While we do not have a Service Level Agreement (SLA), we want to compensate you if were negatively affected by the outage. Please contact us at support@highgroove.com and we’ll take care of it.