http://forums.scoutapp.com/forums/6/topics/16 en-us 60 <p>We had a quick outage of one of the servers in the load balance pool for a few minutes today (around 3:10pm <span class="caps">EST</span> / 12:10pm <span class="caps">PST</span> lasting for about 10-15 minutes). Technically, the one server did not go down, but rather, became so overloaded that requests timed out. That means a portion of the requests, including reports, alerts, and errors from the client were sent to a server that was unable to respond. We apologize for any inconveniences.</p> <p>If your client continues to run instead of closing down, due to a hung <span class="caps">HTTP</span> connection, please consider upgrading the scout client using:</p> <p>sudo gem install scout</p> <p>to get the latest version.</p> <p>As always, we care deeply about reliability and rely on Scout ourselves to monitor our own servers. While we do not have a Service Level Agreement (SLA), we want to compensate you if were negatively affected by the outage. Please contact us at <a href="mailto:support@highgroove.com">support@highgroove.com</a> and we’ll take care of it.</p> Wed, 21 May 2008 19:26:33 -0000 forums.scoutapp.com:6:16:40 seebq http://forums.scoutapp.com/forums/6/topics/16