Scout experienced problems collecting data and reporting from 2:30 – 9:30 PM EST (6:30 – 13:30 GMT). During this time, intermittent data was collected from Scout clients and the Scout web interface was not available.

The problem stems from an upgrade we are still working on to provide better resources for the virtualized Scout instances across the data centers. More specifically, we’re experiencing issues running virtualized 32-bit instances on 64-bit hosts. We are now running on much better hardware, and will continue to work towards improving the reliability and speed of the Scout service.

We care deeply about reliability and rely on Scout ourselves to monitor our own servers. While we do not have a Service Level Agreement (SLA), we want to compensate you if were negatively affected by the outage. Please contact us at support@highgroove.com and we’ll take care of it.