http://forums.scoutapp.com/forums/6/topics/21 en-us 60 <p>Scout experienced problems collecting data and reporting from 2:30 – 9:30 <span class="caps">PM EST</span> (6:30 – 13:30 <span class="caps">GMT</span>). During this time, intermittent data was collected from Scout clients and the Scout web interface was not available.</p> <p>The problem stems from an upgrade we are still working on to provide better resources for the virtualized Scout instances across the data centers. More specifically, we&#8217;re experiencing issues running virtualized 32-bit instances on 64-bit hosts. We are now running on much better hardware, and will continue to work towards improving the reliability and speed of the Scout service.</p> <p>We care deeply about reliability and rely on Scout ourselves to monitor our own servers. While we do not have a Service Level Agreement (SLA), we want to compensate you if were negatively affected by the outage. Please contact us at <a href="mailto:support@highgroove.com">support@highgroove.com</a> and we’ll take care of it.</p> Wed, 11 Jun 2008 16:01:00 -0000 forums.scoutapp.com:6:21:41 seebq http://forums.scoutapp.com/forums/6/topics/21